Media Releases

01 Jun 2021 -Mumbai Tata Power gears up for upcoming monsoon season in Mumbai

~Ensures safety measures for the consumers and action plan to minimize down time during emergencies~

With the onset of monsoon, Tata Power, India's largest integrated power utility, has announced various safety measures to meet exigencies arising out of various situations such as water logging, power failures, electrical shocks, sparking, fire etc. and to ensure uninterrupted power supply and safety of the citizens of Mumbai.

Tata Power's monsoon preparedness action-plan:

  • Pre-monsoon checks and preventive maintenance of equipment have been carried out at both, Distribution Sub-stations and Consumer Sub-stations.
  • Adequate dewatering pumps installed at all distribution and consumer sub-stations to avoid flooding.
  • Vehicles with necessary implements to handle emergencies are kept in readiness.
  • Dedicated teams have been strategically placed at various nodes of the city to cater to any emergency.
  • Adequate stock of essential spare parts, tools and equipments including transformers, switchgears, etc has been ensured to minimize the response time towards power interruptions.
  • Special arrangements at company's 24x7 Call Centre (Toll free no: 1800 209 5161) to ensure timely action in emergency situations.
  • In case of Fire / Accident consumers can call: 2577 4399

In addition to this, Tata Power's Microsoft Kaizala app enables customers to register a power supply failure complaint with just 2 clicks without remembering the consumer account number. Customers can Auto register complaints on IVR (Interactive Voice Response) along with Tata Power's WhatsApp number 7045116237 and a 24*7 Toll Free number 1800-209-5161.  Customers can also engage with the company through Tata Power Mobile App/Website or send an SMS NS<consumer number> to 9223170707 or via the company's online customer assistant - Chatbot TINA.

Tata Power safety guidelines to the consumers:


  • Ensure that the meter cabin providing electric supply to the premise is adequately protected from water logging or leakage.
  • In case any alterations are made in the wiring, it should be thoroughly checked and tested by a licensed electrical contractor.
  • Put on the main switch only after ensuring that all faults have been rectified properly.
  • Put off the main switch in case there is water logging or leakage observed in the meter cabin.
  • Unplug electricity appliances before thunderstorm starts.
  • Use reflective raincoats to make yourself more visible in traffic.
  • In view of Covid'19 pandemic take all precautions as advised by GoM.


  • Do not touch any wires or plumbing inside a building during lightning strikes as telephone lines/metal pipes can conduct electricity.
  • Do not take shelter beneath tree/any temporary structure in case of heavy wind, thunderstorm and downpour.
  • Do not touch any Electrical installations with wet hands or without using hand gloves, safety shoes or insulated platform.
  • Do not try to walk, swim or drive through fast moving flood water.
  • Do not fly kites near any overhead lines/electrical installations.
  • Do not allow children to play near storm drains after rainfall.
  • Avoid trekking in hilly/seashore areas during days of heavy showers.

About Tata Power:

Tata Power is India's largest integrated power company and, together with its subsidiaries & jointly controlled entities, has an installed/ managed capacity of 12,808 MW. A pioneer in the field, it has a presence across the entire power value chain - generation of renewable as well as conventional power including hydro and thermal energy, transmission & distribution, coal & freight, logistics and trading. With nearly 3.9 GW of clean energy generation from solar, wind, hydro and waste heat recovery accounting for 31% of the company's portfolio, Tata Power is a leader in clean energy generation. In line with the company's view on sustainable and clean energy development, Tata Power is steering the transformation of utilities to integrated solutions by looking at new business growth in distributed generation through rooftop solar and micro grids, storage solutions, EV charging infrastructure, ESCO, home automation & smart meters. It has successful public-private partnerships in generation, transmission & distribution in India namely 'Tata Power Delhi Distribution Ltd.' with Delhi Vidyut Board for distribution in North Delhi; 'Tata Power Ajmer Distribution Ltd.' with Ajmer Vidyut Vitran Nigam Ltd. for distribution in Ajmer; 'Powerlinks Transmission Ltd.' with Power Grid Corporation of India Ltd. for evacuation of Power from Tala hydro plant in Bhutan to Delhi; 'Maithon Power Ltd.' with Damodar Valley Corporation for a 1050 MW Mega Power Project at Jharkhand and recently entered into public-private partnership for Northern ,Central, Western and Southern part of Odisha namely, "TP Northern Odisha Distribution Limited (TPNODL)", "TP Central Odisha Distribution Limited", "TP Western Odisha Distribution Limited" and "TP Southern Odisha Distribution Limited". Tata Power is serving around 12 million distribution consumers in India and has developed the country's first 4000 MW Ultra Mega Power Project at Mundra (Gujarat) based on super-critical technology.

With its 106 years track record of technology leadership, project execution excellence, world-class safety processes, customer care and driving green initiatives, Tata Power is poised for multi-fold growth and committed to 'lighting up lives' for generations to come. Visit us at: